DSG – Digital Swiss Gold (Jersey) Limited (“DSG”) is registered with the Jersey Financial Services Commission under Companies (Jersey) Law 1991 under registered number 130380, with offices at 44 Esplanade, St Helier, Jersey JE4 9WG and has developed this privacy policy in order for you to understand how DSG collects, uses, communicates and discloses personal information.  If you do not agree with DSG’s privacy policy, you are prohibited from accessing or using this website.

(i)       Information collected by DSG may include, but is not limited to, your name, company name, job title, address, telephone number, fax number, website address and e-mail addresses.  E-mail addresses, IP addresses, ISP identifiers and timestamps may be collected, recorded and stored for the potential purpose of tracking website usage or acting upon violations of our website terms.

(ii)      DSG will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. 

(iii) DSG has a legitimate business interest, for example, to help ensure that we provide products and services that are most relevant to the interests of users, keep users informed and ensure that the information that we send them via email, text messages (SMS), WhatsApp, posted mail, phone of otherwise is relevant to their interests.  To opt-out of profiling and personalized direct marketing, you can update your contact preferences.  You are able to opt out, and update your personal data, at any time by contacting us or through the DSG App.

(iv)     DSG will only retain personal information as long as necessary for the fulfilment of those purposes.

(v)     DSG will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

(vi)      DSG will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

(vii)     DSG will make readily available to users information about our policies and practices relating to the management of personal information.

(viii)    DSG may transfer your personal information to or among its offices and affiliates.  We may also provide your information to agents, vendors and other third parties that we engage in order to provide services to us or on our behalf, provided that, in each such instance, we will enter into a contractual agreement with the relevant third party that requires the third party to maintain the confidentiality of such information.  DSG, however, is not responsible and shall not be liable for any action or inaction of the third party that may lead to this information being compromised.

(ix)   DSG may provide links to third party websites on its website.  This privacy policy does not apply to any third party websites and DSG does not take any responsibility for the privacy practices of any third parties.

(x)      Except as described in this privacy policy, DSG does not intentionally trade, sell, distribute, rent, or pass on any information about users without a court order.  DSG, however, is not responsible and shall not be liable for any hacking attempt that may lead to this information being compromised. 

For a fuller description of our privacy policy, please see the section entitled “Data about You” in our Member Terms and Conditions.

Cookie Notice

DSG uses cookies on this website.  By using this website, you consent to the use of cookies.

Our Cookie Notice explains what cookies are, how we use cookies how third parties we may partner with may use cookies on this website, your choices regarding cookies and further information about cookies. 

What are cookies?

Cookies are small pieces of text downloaded to your computer or other device by a server for this website.  Your web browser sends these cookies back to this website on each visit so that it can recognize you and make your next visit easier and the website more useful to you.  Cookies can be “persistent” or “session” cookies.  A persistent cookie is a file that is stored on a hard drive until it reaches its expiration date.  A session cookie is a file that is erased when you close your web browser.

How does DSG use cookies?

When you use and access this website, we may place a number of cookie files in your web browser.  We use cookies for the following purposes: to enable certain functions of the website, to provide analytics, to store your preferences and to enable advertisements delivery, including behavioral advertising.

Third-party cookies

In addition to our own cookies, we may also use various third-parties’ cookies to report usage statistics of the website and deliver advertisements on and through the website.

What are your choices regarding cookies?

Most web browsers are designed to accept cookies, but they can be easily modified to block cookies.  Please see your web browser’s help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. Please note, however, that without cookies, some of this website’s functions will not be available, and you will lose some of the benefits of the website.

Where can you find more information about cookies?

You can learn more about cookies on the following third-party website: http://www.allaboutcookies.org/

For a fuller description of our cookies policy, please see the section entitled “Use of cookies” in our Member Terms and Conditions.

Returns, Refunds and Cancellations

DSG’s order and delivery processes require you to check and amend any errors, and to approve the gold amount and associated charges.  You must take the time to read and check your order at each stage of the order process.  Once your order is placed and confirmed, it is final and irrevocable.

We will acknowledge your order by sending you an e-mail and/or electronic notification via the DSG App.

In the unlikely event of a DSG App error (for example, a pricing error) we will inform you by e-mail and/or electronic notification via the DSG App and we will not process your order.  If we have processed the related payment, we will promptly refund you in full as soon as is reasonably practicable. 

For a fuller description of our order policy, please see the section entitled “How We process Your order” in our Member Terms and Conditions.